I aim to provide a professional, supportive and high-quality service at all times. If you are dissatisfied with any aspect of our services, products, communications, website, or the handling of your personal information, I encourage you to tell me so that I can investigate and resolve the issue fairly.

How to Make a Complaint

Complaints should be submitted in writing by email to:

hello@janemorannutrition.co.uk

Please include:

• Your full name

• Your contact details

• A description of the issue

• Relevant dates and supporting information

• The outcome you would like me to consider

Acknowledgement

I will acknowledge receipt of your complaint within 5 working days.

Investigation

I will review the information provided and investigate the matter as appropriate. I may contact you if further information is required.

Outcome

I aim to provide a written response within 14 days of receiving your complaint. If additional time is required, I will keep you informed of progress and provide an updated timeframe.

Further Review

If you remain dissatisfied with my response, you may request a further review and provide any additional information you would like me to consider. A final response will then be issued.

Continuous Improvement

Any complaints are reviewed to help improve my services, processes and customer experience.